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So - it's 2018 now, and I have mixed feelings about LLL (Menifee). We lost a Blue Tegu from them that we paid over 500 for... and after explaining that there were some issues with the animal ( a large hump was forming on his back between his back legs), a trusted employee told us not to worry about it. It died about a week later. I know exactly what Compnerd7 means when he talks about getting wrong or mixed information depending on who you talk to there. We couldn't get a straight answer from 3 different people about correct substrate. We had ordered a custom tank from them too that we had to repair in several places before we could house the tegu in it. Both tracks for the glass came off and had to be fixed. One of the corners were smashed in. That was over 300. With a well documented email that included photos describing the issues with the tank - we heard nothing back. Zero response after a $1000 purchase. They even forgot to give us handles to open the glass with - minor, I know, but everything added up and became ridiculous. We finally spoke to a young guy that gave us a credit for 100. At least it was a gesture but it made us feel like stupid beginners. I had no idea I'd get so attached so quickly to a little lizard that counted on me to do right by it. Here's the mixed feelings......we also purchased 2 dragons from them and they're doing fine. We still buy all our crickets and bugs there. I think they try their best but their mismanagement of information (Tegus only need 40% humidity??? Glad I looked that one up) can cause serious complications. There are a couple of guys I really like there - can't remember names. Joey is one that we had a prob with. For those looking for a Tegu - we have some good respect going for Rodney at Tegus Only. (tegusonly.com)

<blockquote data-quote="Debita" data-source="post: 165815" data-attributes="member: 9255"><p>So - it's 2018 now, and I have mixed feelings about LLL (Menifee).&nbsp; We lost a Blue Tegu from them that we paid over 500 for... and after explaining that there were some issues with the animal ( a large hump was forming on his back between his back legs), a trusted employee told us not to worry about it.&nbsp; It died about a week later.&nbsp; I know exactly what Compnerd7 means when he talks about getting wrong or mixed information depending on who you talk to there.&nbsp; We couldn't get a straight answer from 3 different people&nbsp; about correct substrate.&nbsp; We had ordered a custom tank from them too that we had to repair in several places before we could house the tegu in it.&nbsp; Both tracks for the glass came off and had to be fixed. One of the corners were smashed in.&nbsp; That was over 300.&nbsp; With a well documented email that included photos describing the issues with the tank - we heard nothing back.&nbsp; Zero response after a $1000 purchase.&nbsp; They even forgot to give us handles to open the glass with - minor, I know, but everything added up and became ridiculous.&nbsp; We finally spoke to a young guy that gave us a credit for 100.&nbsp; At least it was a gesture but it made us feel like stupid beginners.&nbsp; I had no idea I'd get so attached so quickly to a little lizard that counted on me to do right by it.&nbsp; Here's the mixed feelings......we also purchased 2 dragons from them and they're doing fine.&nbsp; We still buy all our crickets and bugs there.&nbsp; I think they try their best but their mismanagement of information (Tegus only need 40% humidity???&nbsp; Glad I looked that one up) can cause serious complications.&nbsp; There are a couple of guys I really like there - can't remember names.&nbsp; Joey is one that we had a prob with.&nbsp; For those looking for a Tegu - we have some good respect going for Rodney at Tegus Only.&nbsp; (tegusonly.com)</p></blockquote><p></p>

[QUOTE="Debita, post: 165815, member: 9255"] So - it's 2018 now, and I have mixed feelings about LLL (Menifee). We lost a Blue Tegu from them that we paid over 500 for... and after explaining that there were some issues with the animal ( a large hump was forming on his back between his back legs), a trusted employee told us not to worry about it. It died about a week later. I know exactly what Compnerd7 means when he talks about getting wrong or mixed information depending on who you talk to there. We couldn't get a straight answer from 3 different people about correct substrate. We had ordered a custom tank from them too that we had to repair in several places before we could house the tegu in it. Both tracks for the glass came off and had to be fixed. One of the corners were smashed in. That was over 300. With a well documented email that included photos describing the issues with the tank - we heard nothing back. Zero response after a $1000 purchase. They even forgot to give us handles to open the glass with - minor, I know, but everything added up and became ridiculous. We finally spoke to a young guy that gave us a credit for 100. At least it was a gesture but it made us feel like stupid beginners. I had no idea I'd get so attached so quickly to a little lizard that counted on me to do right by it. Here's the mixed feelings......we also purchased 2 dragons from them and they're doing fine. We still buy all our crickets and bugs there. I think they try their best but their mismanagement of information (Tegus only need 40% humidity??? Glad I looked that one up) can cause serious complications. There are a couple of guys I really like there - can't remember names. Joey is one that we had a prob with. For those looking for a Tegu - we have some good respect going for Rodney at Tegus Only. (tegusonly.com) [/QUOTE]

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