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Welcome. Several things are wrong. The dimensions of the enclosure are too small to provide the thermal gradient he needs.At far end should be a cool hide in the mid-70s F. Rest of enclosure should be in low-mid 80s F. Basking temp 110-115 F.
Every meal should consist of frozen/thawed mice of...
Welcome. Let him settle in. First day they usually eat, then realize they're not in Kansas anymore and hide out for a week or so. Let the routine sink in. in the meantime, place a worn shirt in his hide, and talk to him.
Offer her a small meal and watch her. Don't handle her. She may just be very stressed. If she doesn't rally in a few days or if she looks to be getting worse in some way, then get her to a vet.