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Like Cameron, I've not bothered ever to read their Terms of Service, so I can only wonder- If the animal arrives dead, will they cover the cost of shipment of the replacement? Will they refund your money? What if it dies the next day, then what? What if it arrives and clearly warrants expensive veterinary help or it's dead in a week? Because of these questions, imperative for any prospective buyer to read from any potential vendor.There is always a risk when shipping a living breathing creature. Isn't that why they offer a live arrival guarantee?